SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Reviews
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March 21, 2024
SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
- Performance
- User Experience
- UX
- Digital wallet integration is hard to use
- Data usage has room for improvement
October 28, 2023
Great solution for complex ERP problems.
We are a GCP Reseller company. We use SAP for managing our customers, and it creates a smooth journey for our customers. It has loads of pre-loaded features, including automated payment solutions, delivery and order processing, and promotions. One of the major defining factors of SAP is its integration with other products. It can be easily configured with GCP Billing.
- We can set up automated channels that can generate and Send invoices to customers from Google Clouds billing.
- We can set up different contracts according to customer agreements, which include promotions and discounts.
- It automates most clunky billing processes which can be a huge advantage.
- There are some issues with integrations. Like we have to generate an intermediate report and then feed it to SAP.
- Changing the format of the invoice is a hassle sometimes, and the online resources are good but not great.
- Time taken during migration is too long.
October 26, 2023
Easy and Fast
I am able to use SAP Commerce cloud to track my inventory and market to my social platforms. SAP Commerce cloud is needed to keep my business running smoothly. Before SAP Commerce Cloud, my inventory was a guessing game. I was running out of stock and having to wait for reorders.
- inventory
- profit
- monitoring customer behaviors
- month end closing can be faster
- site navigation
October 26, 2023
SAP Commerce Cloud Review
It's like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive. Since I have implemented SAP Commerce Cloud for my customers, it's hard to describe a single use case but there are several I can address. Online Store Management: This is the most common use. It allows us to list products, inventory, and orders and provides a really good and seamless experience. Multi-channel selling: This feature allows us to sell not only on your website but in other channels, like mobile apps, social media, and marketplaces, and with this tool, you reach a wider audience. Personalization: This is really cool. It allows us to customize the shopping experience for each customer by recommending personalized products, offers, and pricing to enhance customer satisfaction. B2B and B2C E-commerce: This feature is also cool because it has the tools to allow you to sell to other businesses or directly to consumers. Technically, it allows us to solve some of the most common business problems, such as limited e-commerce access, inefficient order processing, lack of personalization, scalability, and complex B2B transactions.
- Order Management
- Content Management
- Multi-channel selling
- Scalability
- Pricing
- Customization at a core level
- Learning Curve
- Performance optimization
- Localization and Globalization
SAP Commerce Cloud is integral to our organization, enhancing customer experiences, streamlining order management, and providing valuable analytics. It's our go-to solution for scalable, personalized e-commerce.
- Personalized Customer Journeys.
- Omni-Channel Integration.
- Data-Driven Insights.
- Simplifying the customization process.
- Improved documentation.
- Greater visibility into the platform's performance.
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
- Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
- Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
- User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
- Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
- Integration Challenges: difficulty with integrating our legacy inventory systems.
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
- B2C and B2B Webshops
- Online Product Catalog
- Reactive user interface development
- Easy to navigate end user experience
- Direct inbuilt interface with SAP for order management and fulfillment
- SAP Commerce Cloud does not have large market share
- More industry specific templates are needed
- Better performance monitoring and tuning tools are needed
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
- SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
- Deployments are done well, and builds are created quickly with no crashes or issues.
- SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
- It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
- HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
May 29, 2023
From Hybris on premise to SAP e-commerce cloud
We are using SAP eCommerce Cloud as the tool for our B2B web site. We have just migrated from the Hybris on Premise version + Datahub to SAP Commerce Cloud + SCPI. The migration process has been complicated and we have had to do a lot of rework. Currently we are happy with the result and we are working to extend the solution to other group companies taking care with performance.
- SAP ERP integration
- Product search
- Adaptability to business needs
- Minor releases to avoid big releases
- Reduce complexity
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
We have a global B2B & B2C template
- Integrations
- Enterprise
- Scalable
- not user friendly CMS
- Low code / No code
- Lack of development partners
March 26, 2023
Commerce Implementation for the enterprises
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
March 22, 2023
SAP Commerce Cloud WOWS!
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
- Integrates with SAP S/4HANA
- Robust for e-commmerce
- Distributive Server Performance
September 29, 2022
SAP Commerce Cloud in market
End to end B2B and B2C ecommerce website for Retail, Automotive domain customers. This also includes integration to other SAP products using Datahub or SAP cloud platform integration. Business problems include - New greenfield commerce website or upgrade of existing website due to performance constraints. Scope includes estimation, discovery, refinement , agile development and training.
- B2B Commerce Handling
- SAP suite Integration
- Product Catalog Handling
- Price and Order Management
- Spartacus Raodmap
- Composable Architecture
- Agile development and deployment
April 26, 2022
Easy to use, Easy to learn
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
- Build and deployment is faster and easier
- Development is easy with service layer implementation
- Extensible and Flexible solution
- can use OOTB functionalities with little configuration
- Canceling the deployment takes a lot of time and we are helpless without SAP support
- Production deployment gets stuck and we are helpless without SAP support
- Support for OOTB issues/ deployment issue should be improved
March 11, 2022
SAP Commerce Cloud is a great product but pricing needs to be reevaluated to make it competitive .
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
- End to end purchase flow
- Easy to configure promotions
- Good support
- Pricing
- Making package a bit lighter
March 04, 2022
Easy to Use with Testing
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
- Deployment of Dev and stage Enviroments
- Change Configuration for front store
- add/remove a functionality from the backoffice.
- sometimes deployment get fails
- When try to login it not get logged in at once.
- Backoffice is slow need to be faster.
February 28, 2022
Robust solution for long term projects
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
- B2B and B2C
- Products design
- Hard to understand payment module flows
February 26, 2022
Our New Life: SAP Commerce Cloud
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C
experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı
dealers are now able to access the product portfolio, technical specifications,
visuals and technical drawing documents, and prices in the same workspace. On the
same platform, specially designed screens allow dealers to order the products:
offer, order, and delivery processes can be carried out in one digital
environment from end to end. On the platform, dealers can instantly access
reports such as order, shipment, delivery, and current statements whenever they
want. The SAP Commerce Cloud solution was integrated online with the back-end
system S/4HANA, enabling the simultaneous execution of business processes.
- Product listing
- Ease of shopping
- One workspace for every need
- Reporting
- Performance issues, especially s4 integration for pricing
- Customer friendly screens (maybe easier to use-design may be changed)
- Not have a room to enhancements
February 25, 2022
True reason to choose SAP Commerce Cloud
- Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc.
- We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display.
- It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior.
- CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment.
- One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
- Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
- Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
- SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
- SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
- As per experience performance is the area where improvement can be done when ordering 500 products and more.
- SAP support for CCV2 deployment and SAP Products issues.
- If we can bring Facet hierarchy feature as well as slider facets options out of box
- There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
February 24, 2022
Wish we could improve more
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
- product definition
- price calculation
- User experience
- Performance
- Bundling
- Solr
February 24, 2022
Good for enterprise level companies with large ecommerce channel.
We use SAP Commerce Cloud to run both our B2B and B2C ecommerce sites. We chose SAP Commerce Cloud because of how easily it integrates with SAP ERP. We started with B2B (where clean data integration is especially important because of custom-specific pricing and product rules) and were so happy with it that we moved our B2C sites to SAP Commerce Cloud a few years later.
- Integrates with SAP ERB.
- Easy to manage product catalogs, especially for multi-site implementations.
- Simplified access for customer support team to troubleshoot issues.
- Opportunity for improved search functionality, Solr is built-in and difficult to customize.
- Opportunity for easier integration with CRM platforms to drive personalization.
- Opportunity for easier to implement SSO.
February 04, 2022
Sufficient and flexible for e-commerce needs.
When
connecting SAP Commerce Cloud with current ERP systems, this feature comes in
handy.
For
the purposes of order management.
It
is also useful for dealing with sales and customer service.
- New features are added on a regular basis.
- Integration with technologies like ERP is easy.
- Subscription options for SAP Commerce Cloud are costly
October 07, 2020
Digitalization Industry's Drug
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.
- With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
- It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
- SAP Commerce Cloud has a platform where web interfaces are decoded.
- It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
- Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.
September 19, 2020
The Best Commerce Cloud Around!
SAP Commerce Cloud is being used by my organization as a cloud solution integrating the various parts of my company. SAP allows my company to make a powerful presence within the industry market. I work to help plan designs and create marketing content. SAP helps make my work more efficient with its complete commerce cloud portal that connects e-commerce as well.
- New functions each quarter.
- Provides all features for e-commerce platform required for both B2B and B2C.
- Flexibility to use across multiple devices.
- Seems to be more compatible with regular SAP and not the Business One version.
- Bad search system that needs to become more efficient and accessible.
- Loading issues at times.
September 12, 2020
SAP Commerce Cloud Review
Our global marcomm departments utilize it for campaign management as well as use for measuring ROI, integration across multiple marketing platforms (social media, email, website, etc.), eblasts, and more. We tie it in with our website builder, Kentico, and some global offices don't utilize the email platform (they use Constant Contact).
- Successfully ties campaigns to contacts within CRM.
- Brings together marcomm departments across the globe.
- The codes between Hybris and CRM do NOT match.
- We've had campaigns (that took hours to build) just vanish into thin air - with no answers from SAP.